{"id":10190,"date":"2026-04-27T15:01:34","date_gmt":"2026-04-27T08:01:34","guid":{"rendered":"https:\/\/lolcventura.co.id\/id\/?page_id=10190"},"modified":"2026-08-25T15:45:23","modified_gmt":"2026-08-25T08:45:23","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/lolcventura.co.id\/id\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1777277337500{margin-top: 30px !important;border-right-width: 1px !important;border-left-width: 1px !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;}&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243;]\r<!-- rt-cf7 -->\r<div class=\"radiant-contact-form rt9b9a75c73afc70f element-one \"  ><\/div>\r<!-- rt-cf7 -->\r[vc_column_text]<\/p>\n<h1><span class=\"TextRun Underlined SCXW18586007 BCX0\" lang=\"EN-ID\" xml:lang=\"EN-ID\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW18586007 BCX0\">Customer Care<\/span><\/span><span class=\"EOP Selected SCXW18586007 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/h1>\n<p>[\/vc_column_text][vc_single_image image=&#8221;10493&#8243; css=&#8221;.vc_custom_1777453130095{margin-bottom: 0px !important;border-bottom-width: 0px !important;}&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>At PT LOLC Ventura Indonesia, we view our relationship with you as a partnership. Your experience with our services is the most important factor in our growth. Whether you have a suggestion on how we can serve you better, or a concern that needs our immediate attention, we are listening. Send your feedback\/suggestion\/complaint to <a href=\"mailto:info@lolcventura.co.id\">info@lolcventura.co.id<\/a>. <\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>Share Your Feedback\/Suggestion<\/strong><\/p>\n<p style=\"text-align: justify;\">Help us improve our services and products to better support your business goals.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>Report Concerns\/Complaint <\/strong><\/p>\n<p style=\"text-align: justify;\">If our service falls short of your expectations, please let us know so we can resolve the issue quickly and professionally. Download customer complaint form below.<\/p>\n<p>[\/vc_column_text][vc_btn title=&#8221;Download PDF&#8221; color=&#8221;danger&#8221; size=&#8221;lg&#8221; link=&#8221;url:https%3A%2F%2Flolcgroup-my.sharepoint.com%2F%3Ab%3A%2Fr%2Fpersonal%2Fnoveindras_lolcventura_co_id%2FDocuments%2FIT%2520Departement%2FRISKI%2FSecretarial%2520Document%2FWebsite%2520Revamp%2FUploaded%2520to%2520Web%2FFORMULIR%2520PENGADUAN%2520PELANGGAN.pdf%3Fd%3Dwa2ebb1c04c7c44a99d59c53c6c7081ff%26csf%3D1%26web%3D1%26e%3DqExpSa|target:_blank&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>Debtor Complaint Policy and Procedures <\/strong><\/p>\n<p style=\"text-align: justify;\">We are committed to providing transparent, efficient, and professional resolution for all customer concerns. Please refer to the following guidelines regarding our formal complaint process.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>1. Service Availability <\/strong><\/p>\n<p style=\"text-align: justify;\">Debtor Complaint Services are available across all Branch Offices, Regional Offices, and the Head Office.<\/p>\n<div class=\"custom-list\">\n<ul>\n<li><strong>\u2022Operating Hours: <\/strong> Monday to Friday, 08:00 WIB to 17:00 WIB.<\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>2. Submission Channels <\/strong><\/p>\n<p style=\"text-align: justify;\">Complaints may be submitted through the following methods:<\/p>\n<div class=\"custom-list\">\n<ul>\n<li><strong>\u2022Verbal Submission:<\/strong> You may visit a Branch Office in person or contact us via the telephone number provided on your<br \/>\n<a href=\"#\">Passcard (Installment Book).<\/a><\/li>\n<li><strong>\u2022Written Submission:<\/strong> You may submit your complaint via official correspondence (mail) or email addressed to the Company, as listed on our official website.<\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>3. Requirements for Verbal Complaints <\/strong><\/p>\n<p style=\"text-align: justify;\">Customers submitting a complaint verbally in person at a branch office are required to:<\/p>\n<div class=\"custom-list\">\n<ul>\n<li><strong>\u2022<\/strong> Present a valid, original National Identity Card (KTP).<\/li>\n<li><strong>\u2022<\/strong> Provide a clear chronological account of the issue to our authorized representative.<\/li>\n<li><strong>\u2022<\/strong> Submit all supporting documentation relevant to the complaint.<\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>4. Requirements for Written Complaints <\/strong><\/p>\n<p style=\"text-align: justify;\">Customers submitting a complaint in writing must adhere to the following:<\/p>\n<div class=\"custom-list\">\n<ul>\n<li><strong>\u2022<\/strong> Complete the official Customer Complaint Form available on the Company\u2019s website.<\/li>\n<li><strong>\u2022<\/strong> Provide a comprehensive and clear description of the chronological events.<\/li>\n<li><strong>\u2022<\/strong> Attach all necessary documentation or evidence related to the complaint.<\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: justify;\"><strong>5. Complaint Acknowledgment <\/strong><\/p>\n<p style=\"text-align: justify;\">To confirm receipt of your complaint, our staff will issue an official <strong>&#8220;Complaint Receipt Proof.&#8221;<\/strong> This document will be signed or authorized by the attending officer and transmitted to you via WhatsApp or email.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1777277337500{margin-top: 30px !important;border-right-width: 1px !important;border-left-width: 1px !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;}&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Customer Care\u00a0 [\/vc_column_text][vc_single_image image=&#8221;10493&#8243; css=&#8221;.vc_custom_1777453130095{margin-bottom: 0px !important;border-bottom-width: 0px !important;}&#8221;][vc_column_text] At PT LOLC Ventura Indonesia, we view our relationship with you as a partnership. Your experience with our services is the most important factor in our growth. Whether [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-10190","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lolcventura.co.id\/id\/wp-json\/wp\/v2\/pages\/10190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lolcventura.co.id\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lolcventura.co.id\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lolcventura.co.id\/id\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lolcventura.co.id\/id\/wp-json\/wp\/v2\/comments?post=10190"}],"version-history":[{"count":43,"href":"https:\/\/lolcventura.co.id\/id\/wp-json\/wp\/v2\/pages\/10190\/revisions"}],"predecessor-version":[{"id":10772,"href":"https:\/\/lolcventura.co.id\/id\/wp-json\/wp\/v2\/pages\/10190\/revisions\/10772"}],"wp:attachment":[{"href":"https:\/\/lolcventura.co.id\/id\/wp-json\/wp\/v2\/media?parent=10190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}