LOLC Ventura Indonesia take adequate care on products design and delivery channels that do not cause clients harm. Our products and delivery channels are also designed with client characteristics.

LOLC Ventura Indonesia take adequate care in all phases of credit process to determine that clients have the capacity to repay without becoming over-indebted. In addition, we also implement and monitor internal systems that support prevention of over-indebtedness and foster efforts to improve market level credit risk management (such as credit information sharing by utilizing SLIK from OJK).

LOLC Ventura Indonesia communicate clear, sufficient and timely information in a manner and language clients can understand so that clients can make appropriate decisions. All credit term and condition, such as pricing, terms and product information is explained clearly, by following the guidance of OJK Regulation.

LOLC Ventura Indonesia apply pricing, terms and conditions which is is affordable to clients while allowing for us to be sustainable.

LOLC Ventura Indonesia treat our clients fairly and respectfully, no discrimination at all. We serve to any ethnic group, religion, and race without any exeption. We also ensure adequate safeguards to detect any corruption that could take place as well as aggressive or abusive treatment by our staff, particularly during the financing and collection processes.

LOLC Ventura Indonesia respect and protect the privacy of individual client data. We use client data for authorized purposes and with client consent. We maintain systems to keep client data from being released improperly or misused and to protect our clients from fraud, whether by internal staff, partner companies, or bad actors.

LOLC Ventura Indonesia have in place timely and responsive mechanisms for complaints and problem resolution for our clients. All clients have been advised with company whistle blowing policy and relevant contact details have been provided at the time the loan is granted.