Customer Care
At PT LOLC Ventura Indonesia, we view our relationship with you as a partnership. Your experience with our services is the most important factor in our growth. Whether you have a suggestion on how we can serve you better, or a concern that needs our immediate attention, we are listening. Send your feedback/suggestion/complaint to [email protected].
Share Your Feedback/Suggestion
Help us improve our services and products to better support your business goals.
Report Concerns/Complaint
If our service falls short of your expectations, please let us know so we can resolve the issue quickly and professionally. Download customer complaint form below.
Debtor Complaint Policy and Procedures
We are committed to providing transparent, efficient, and professional resolution for all customer concerns. Please refer to the following guidelines regarding our formal complaint process.
1. Service Availability
Debtor Complaint Services are available across all Branch Offices, Regional Offices, and the Head Office.
- •Operating Hours: Monday to Friday, 08:00 WIB to 17:00 WIB.
2. Submission Channels
Complaints may be submitted through the following methods:
- •Verbal Submission: You may visit a Branch Office in person or contact us via the telephone number provided on your
Passcard (Installment Book). - •Written Submission: You may submit your complaint via official correspondence (mail) or email addressed to the Company, as listed on our official website.
3. Requirements for Verbal Complaints
Customers submitting a complaint verbally in person at a branch office are required to:
- • Present a valid, original National Identity Card (KTP).
- • Provide a clear chronological account of the issue to our authorized representative.
- • Submit all supporting documentation relevant to the complaint.
4. Requirements for Written Complaints
Customers submitting a complaint in writing must adhere to the following:
- • Complete the official Customer Complaint Form available on the Company’s website.
- • Provide a comprehensive and clear description of the chronological events.
- • Attach all necessary documentation or evidence related to the complaint.
5. Complaint Acknowledgment
To confirm receipt of your complaint, our staff will issue an official “Complaint Receipt Proof.” This document will be signed or authorized by the attending officer and transmitted to you via WhatsApp or email.
