The Client Protection Principles are the minimum standards that clients should expect to receive when doing business with a financial service provider.
Although LOLC Ventura Indonesia is yet to receive a CPP certificate from a certification body, the Company currently implements the principles of customer protection, as described below:
LOLC Ventura Indonesia takes adequate care in product designs and delivery channels, to ensure no harm is caused to the client. Our products and delivery channels are also designed to suit client characteristics.
LOLC Ventura Indonesia takes adequate care in all phases of the credit process, to determine that clients have the capacity to repay without becoming over-indebted. In addition, we also implement and monitor internal systems that support prevention of over-indebtedness and foster efforts to improve market level credit risk management (i.e. credit information sharing by utilizing SLIK from OJK).
LOLC Ventura Indonesia communicates clear, sufficient and timely information in a manner and language which clients can understand, allowing them to make appropriate decisions. All credit terms and conditions, such as pricing, terms and product information, is explained clearly by following the guidance of OJK Regulation.
LOLC Ventura Indonesia applies pricing, terms and conditions which is is affordable to clients while allowing the Company to be sustainable.
LOLC Ventura Indonesia treats our clients fairly and respectfully, with no discrimination at all. We serve to all ethnic groups, religions, and race without any exception. We also ensure adequate safeguards to detect any corruption that could take place, including aggressive or abusive treatment by our staff, particularly during financing and collection processes.
LOLC Ventura Indonesia respects and protects the privacy of individual client data. We use client data for authorized purposes and with client consent. We maintain systems to prevent the misuse or improper release of client data and to protect our clients from fraud, whether by internal staff, partner companies, or bad actors.
LOLC Ventura Indonesia has set up timely and responsive mechanisms for client complaints and problem resolutions. All clients have been advised with the company’s whistle blowing policy and are provided relevant contact details at the time the loan is granted.
For more detailed information, please contact us at this number.